2011 ASQ ASQ grants permission for individuals to use this sample examination as a means to prepare for the formal examination.This examination may be printed, reproduced and used for non-commercial, personal or notice is included.The user assumes all risks of copyright infringement.
The purpose of the following sample examination is to present an example of what is provided on exam day by ASQ, complete with the same instructions that are given on exam day.
This sample examination contains examples of both parts of the formal CMQ/OE examination: 1 sample constructed response essay and 75 sample multiple-choice questions.
During the formal CMQ/OE examination, three constructed response essays are provided, from which you choose to answer only two; this portion of the exam is closed book and you must respond to your chosen two constructed response essays within 45 minutes.
The multiple-choice portion of the formal examination is open book and you must answer 150 questions in 3 hours and 15 minutes.
The test questions that appear in this sample examination are retired from the CMQ/OE pool and have appeared in past CMQ/OE examinations.
Since they are now available to the public, they will NOT appear in future CMQ/OE examinations.This sample examination WILL NOT be allowed into the exam room.
Appendix A contains the answers to the sample multiple choice test questions.ASQ will not provide scoring and analysis for this sample examination.
Remember: These test questions will not appear on future examinations so your performance on this sample examination may not reflect how you perform on the formal examination.A self-appraisal of how well you know the content for the specific areas of the body of knowledge (BOK) can be completed by using the worksheet in Appendix B.
Appendix C contains information on how the constructed response essays are scored, followed by example responses from the high, medium, and low scoring ranges.
On page 1 of the constructed and on page 2 of the multiple-choice exam There are 150 questions on this 3 hours and 15 minute examination.Please note that this sample exam only contains 1 constructed response problem and 75 multiple-choice questions.
If you have any questions regarding this sample examination, please email firstname.lastname@example.org THIS PAGE WAS LEFT BLANK INTENTIONALLY 2011 ASQ No part of this examination may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of the ASQ Certification Offerings Workgroup. CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE Constructed Response Portion
Read all the instructions before beginning the examination.
If you are unsure about any part of the instructions, consult your proctor
.General Instructions This portion of the examination is 45 minutes long.You will be presented with three different problems.
Choose the two you prefer to answer.DO NOT ANSWER ALL THREE PROBLEMS.This portion of the exam is closed book - no reference materials may be used.You may separate the answer sheet from the problem page.
You will be allowed 5 extra minutes to read over the three questions to determine which of the two you would like to answer.
On the Answer Sheet for the essay, you will see line numbers.These will be used by the scorers to identify and document where they find critical information in your response.The numbers have no significant value otherwise.Where you put information in your answer will not be scored in terms of its position on the paper.
1.Use a soft lead pencil (#2 or softer) only.Do not use ink.2.
Legibly print or write your responses on the answer sheet provided.Do not attach any additional sheets, as they will not be graded.
On the answer sheet circle the problem you are answering at the top of the page.Write your response to that problem on one side of the paper only.
Then circle the second problem you choose to answer on the other side of the 3.
Use only your ASQ member number as identification.Without this number, we cannot identify your paper and you will not receive credit for this portion of the exam.
Consult your proctor if you are unsure of your member number.You, as the examinee, are responsible for entering your member / ID number on both sides of the answer sheet.
ASQ can not guarantee that you will receive a proper score if you do not enter this information accurately and clearly.
4.Your responses will be graded on content not format.This portion of the exam accounts for 1/6 of your total score and is graded separately from the multiple-choice portion.
To become ASQ-certified you need to obtain a minimum overall score; you do not necessarily need to pass both the multiple choice and the constructed response portions.
5.It is strictly forbidden to copy or remove examination materials.You will be disqualified from the examination and not certified by ASQ if you breach this trust.
PLEASE BE PATIENT.
Because of the lengthy process associated with grading these Constructed Response questions, your results will not be available until three weeks after the exam.Sorry, but we will not answer telephone requests for results.STOP DO NOT CONTINUE UNTIL INSTRUCTED
A cross-functional team for a midsized airline has examined the key findings of a customer satisfaction survey, which was conducted by a trade association for airlines.The survey results indicate that customers are dissatisfied in three -in lines, flight , analyzed the data in relation to the trade association survey results, and developed a proposed process improvement committee (EC) for approval to implement.
The EC reviews the proposal, along with a summary report of the trade associat